Desired Qualification:

- Graduate in any discipline.

Desired Experience:

- Minimum 7 to 9 years of experience in Customer/Patient Experience, Service Excellence, or related functions.
- Experience in the healthcare, hospitality, or airline industry will be preferred.

Roles and Responsibilities:

- Drive process improvements to enhance patient experience, ensure timely service delivery, optimize productivity, and manage resources effectively.
- Monitor and compile patient feedback statistics and present analysis to the management team.
- Conduct in-depth Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA) to address patient complaints and reduce recurrence.
- Focus on improving patient interactions at key touchpoints, including the Front Desk,



Concierge, Cash Counters, OPD Nurse Stations, and Emergency Room (ER).
- Recommend and design programs to enhance the quality of patient care through targeted training and quality improvement initiatives.
- Ensure all team members adhere to the department’s brand standards.
- Foster a culture of patient-centricity across all departments.

Pay: ₹500,000.00 - ₹850,000.00 per year

Perks:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Patient Experience Head (India)
🏢 Manipal Hospitals Goa
📍 India