Bengaluru, Karnataka
Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation. Role Summary: rnNetwork Engineer with hands-on experience in support, operation, Configurations and administration of LAN, WAN, Wireless and Security concepts.rnUnderstanding and Performing tasks related to Implementation, configuration of Routers, Switches, Security and Wireless devices. rnAnalyse all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability.rnWork with teammates, clients and other teams to identify and address critical problemsrnWork on bug tickets for providing the permanent fix for the incidents which are repetitive.rnDemonstrate ownership and responsibility in all assignmentsrnEnough expertise to identify and recommend changes/improvements to the process and infrastructure design.rnProvide L3 level support for the incidents.rnBuild Knowledge Base documents to support the troubleshooting the complex issues.rnKnowledge of standard system tools with the ability to automation complex system tasks through scripting, possibly Python scripting.rnStrong technical aptitude and ability to research and solve complex issues independentlyrnShow adaptability and flexibility in work to suit business requirementsrn rnrnTechnical / qualified qualifications: rnSubject matter expert in multivendor enterprise Datacenter and Remote NetworkrnMust have experience on below Networking technologies rnCisco Nexus 9k, 7k, 5K, catalyst switchesrnCisco Routers ASR, ISR, cisco Meraki and WAN optimization productsrnAruba Wireless Controllers,



Access-points and Airwave.rnBuilding heatmaps based on provided maps/layouts.rnExperience in Cisco Meraki's cloud-managed networking solutions, including wireless access points, switches, security appliancesrnProven experience in Juniper MistrnHands on experience various technologies such as routing protocols and technologies like BGP, OSPF, IP SLA, PBRrnSwitching technologies like RSTP, LACP, VPC, VSS, FEX and Nexus 1000vrnShould have working experience in administering multiple Datacenters remotely. rnShould have sound administrative experience on firewalls like Juniper SRX, NSX and Palo Alto.rnCisco ISE for NAC and identity management and Radius and TACACS server.rnGood understanding of ITIL based processes, handling and leading any P1 and P2 incident and complex changes within stringent SLA.rnCandidate with good troubleshooting in analysing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN.rnA good team player can assist other team member in achieving team’s goal together and can assist other tracks as well in speedy resolution incident and problems. rnStrong experience with troubleshooting using protocol analysers, complete understanding of Layer 2 switching and Layer 3 routing conceptsrnShould have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan.rnKnowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required.rnGood exposure on Network monitoring,



configuration, traffic analysis, network discovery and management tools.rn rnrnCore competencies, knowledge and experience: rnIn-depth understanding of technical technologiesrnExtensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshootingrnExperience of working within a Service environment and technical teams of IT expertsrnExperience of working on ticketing systems (JIRA, ServiceNow), understand ITIL framework rnExperience in representation in Change Advisory Board (CAB) meetingsrnExperience of being able to highlight issues an

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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📌 Sr Subject Matter Expert (Support&Ops) (India)
🏢 HCLTech
📍 India