Hi

Hope you are doing well,

Kindly go through the jd and share your basic details.

Here is the JD - Agent Profile (Tier 1 Support)

1. Experience: 6 years in customer support, dispatch, or logistics, with prior chat support experience strongly preferred.

2. English Proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role.

3. Tech Proficiency: Must be comfortable using multiple tools simultaneously, including Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards.

4. Typing Speed: Minimum 50 WPM with high accuracy.

5. Multitasking: Ability to manage three or more active chats simultaneously without loss of quality.

6. Emotional Intelligence:



Must be able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.

7. Availability: Must be available to work evenings, weekends, and holidays—Veho’s busiest delivery windows.

Kindly Complete the following test and share the screenshot and link of completing test-

Name

Email

Contact

Current Location

Home town

Notice Period

CTC

ECTC

Offer

Reason for Change

Pay: ₹15,000.00 - ₹35,000.00 per month

Advantages:

- प्रॉविडेंट फ़ंड
- बीमार होने पर ली गई छुट्टियों का पेमेंट

Work Location: In person

📌 Customer Service Representative (India)
🏢 programming.com
📍 India