Shift Lead/Team Leader-Technical voice support/Technical support

Job Description:

We are looking for an experienced Shift Lead/Team Leader to manage technical voice support operations. The ideal candidate will handle team performance, shift rosters, incident management, and ensure smooth technical support delivery.

Key Responsibilities

- Manage team performance and daily shift operations.
- Prepare and manage shift rosters and task assignments.
- Handle inbound technical support processes.
- Communicate effectively in Hindi and English with customers and team members.
- Use CRM tools for handling tickets and customer interactions.
- Work with dialer solutions and dialer strategy.
- Manage incident handling and oversee ticket counts.

Eligibility Criteria:

- Qualification: Graduate or equivalent qualification.
- Minimum 3 years of experience in IT/Technical call center support.
- Robust communication skills (Hindi & English).
- Prior experience managing full shift operations and rosters.
- Knowledge of CRM and dialer solutions.

Work Details

- Shift: Day shift
- Week Off: Sunday fixed off / rotational (depending on process)

Gurgaon

📌 Shift Lead/Team Leader-Technical voice support/Technical support (India)
🏢 One Point one solutions
📍 India