Job Title: *Patient Care Executive*

Company: Cure My Knee (CMK Healthcare Pvt. Ltd.)

Location: H-1565, Basement, Chittranjan Park,, South Delhi, Delhi, Delhi

Time: Monday - Saturday 12 pm - 9: 30 pm

About the Company

Cure My Knee (CMK), founded in 2020 by Dr. D. K Das, is a next-generation healthcare platform that specializes in advanced! orthopedic and joint care.

We focus on patient-centric healthcare, ensuring accessibility, transparency, and excellent medical outcomes. As we expand our services, we are looking for dynamic professionals to join our growing team.

Visit us: www.curemyknee.com

Role Summary

Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, skilled patient experience.

Key Responsibilities

* Greet patients/visitors, verify appointments, and manage walk-ins.

* Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.

* Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.

* Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.

* Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.

* Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.

* Manage front-desk email and maintain inquiry/lead log.





* Assist in insurance TPA documentation (if applicable) and share estimates as guided.

* Maintain reception area hygiene; manage token/queue system and waiting area announcements.

* Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.

* Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.

* Escalate patient feedback/complaints promptly to the clinic manager.

* Ensure smooth patient flow across consultation, diagnostics, therapy, and follow-up processes to enhance the overall patient experience.

* Make patients feel comfortable, welcomed, and supported throughout their visit by addressing concerns with empathy and professionalism.

* Explain treatment plans, procedures, appointments, and follow-up schedules to patients in a clear and easy-to-understand manner, as guided by the doctor and clinical team.

* Build positive patient relationships through effective communication and proactive follow-up, ensuring high levels of patient satisfaction.

* Coordinate with doctors and clinical staff to ensure patients receive timely updates regarding their treatment journey and appointments.

* Assist in patient retention by maintaining regular communication for follow-ups, reviews, and ongoing care requirements.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Patient Care Executive (India)
🏢 Digital Health-Tech
📍 India