JOB DESCRIPTION: SECURITY OPERATION MANAGER
1. Operations Management

- Manage daily operations of security guards, housekeeping staff, supervisors, and other facility personnel.
- Ensure deployment of manpower as per client requirements and contractual obligations.
- Monitor attendance, shift scheduling, relievers, and workforce productivity.
- Conduct regular site inspections and operational audits.
- Ensure uninterrupted service delivery at all client locations.

2. Client Relationship Management

- Act as the primary point of contact for clients.
- Conduct regular client meetings and resolve operational issues promptly.
- Maintain high levels of customer satisfaction.
- Ensure timely submission of reports, invoices, and compliance documents to clients.

3. Manpower Management

- Coordinate recruitment and deployment of security and facility staff.
- Conduct induction and on-the-job training.
- Monitor employee discipline, grooming, and performance.
- Handle grievances, absenteeism, attrition, and employee engagement.

4. Compliance & Documentation

- Ensure compliance with all applicable labour laws and statutory regulations.
- Monitor compliance related to:

o EPF
o ESI
o Minimum Wages
o Bonus
o Gratuity
o Contract Labour (Regulation & Abolition) Act
o Shops & Establishment Act
o Private Security Agencies (Regulation) Act (PSARA), where applicable

- Maintain all statutory registers and site documentation.
- Coordinate labour inspections and client audits.

5. Security Operations

- Ensure security personnel perform duties as per SOPs.
- Conduct surprise inspections and security audits.
- Investigate incidents and submit detailed reports.




- Ensure proper maintenance of occurrence books, visitor records, gate passes, and incident registers.
- Monitor emergency preparedness and safety procedures.

6. Facility Management

- Supervise housekeeping, pantry, horticulture, waste management, and other soft services.
- Ensure quality standards are maintained.
- Monitor consumption of cleaning materials and equipment.
- Coordinate preventive maintenance with technical teams when required.

7. Financial & Cost Control

- Monitor operational expenses.
- Control overtime and manpower costs.
- Ensure timely submission of attendance sheets for payroll.
- Support billing and invoice preparation.
- Monitor profitability of assigned sites.

8. Reporting
Prepare and submit:

- Daily Operational Reports
- Weekly Reports
- Monthly Performance Reports
- Incident Reports
- Client Visit Reports
- Compliance Reports
- Manpower Status Reports

9. Business Development Support

- Support mobilization of new projects.
- Participate in site surveys and transition planning.
- Identify opportunities for additional services with existing clients.

Required Qualifications

- Bachelor's Degree in any discipline (MBA in Operations is preferred).
- Diploma/Certification in Security Management or Facility Management is an added advantage.

Experience





- 5–10 years of experience in Facility Management and Security Services.
- Experience in handling multiple client locations.
- Knowledge of labour laws and statutory compliance.
- Experience in manpower management and client handling.

Required Skills

- Strong leadership and team management.
- Excellent communication and interpersonal skills.
- Client relationship management.
- Problem-solving and decision-making abilities.
- Knowledge of labour laws and compliance.
- Report writing and documentation.
- Proficiency in MS Excel, MS Word, PowerPoint, and email communication.
- Ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs)

- Client satisfaction score.
- Manpower deployment efficiency.
- Employee retention and absenteeism control.
- Compliance score during audits.
- Incident response and resolution time.
- Site inspection and audit performance.
- Cost control and budget adherence.
- Billing accuracy and timely documentation.

Working Conditions

- Frequent travel to client sites.
- Availability during emergencies and operational contingencies.
- Flexible working hours, including weekends or holidays if required.

Preferred Industry Experience

- Facility Management Companies
- Security Services Companies
- Integrated Facility Management (IFM)
- Industrial Security
- Commercial Buildings
- Corporate Offices
- Hospitals
- Educational Institutions
- Manufacturing Plants
- Government Projects

Pay: ₹480,000.00 - ₹600,000.00 per year

Advantages:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 SECURITY OPERATION MANAGER (India)
🏢 Hirevoo
📍 India