Key Responsibilities

- Lead and manage a team of Customer Support Executives.
- Monitor daily team performance.
- Conduct regular performance reviews.
- Provide guidance and support team members.
- Prepare performance reports.
- Identify training needs and support the team members.
- Handle customer escalations and resolve issues effectively.

Eligibility Criteria

- Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support environment.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Skills

- Team Leadership
- People Management
- Customer Service
- Performance Management
- Time Management
- Communication Skills
- MS Office

Benefits

- ESI & PF Benefits (as applicable)

Job Details

- Experience: Minimum 1+ Year in BPO
- Role: Team Leader
- Employment Type: Full time
- Work Mode: Work From Office

Pay: Up to ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Team Leader - Customer Support (BPO) (India)
🏢 Adam & Eve
📍 India