Location: Hosur
Experience: 5–10 Years
Industry: Hospital / Diagnostic Centre / Healthcare
Job Summary
We are looking for an experienced Admin & Operations Manager to manage daily operations and improve patient care, service quality, and overall patient experience at our diagnostic centre.
Key Responsibilities
- Manage daily operations of Lab, Radiology, Reception, Home Collection and support departments.
- Improve patient care, service quality, patient experience and satisfaction.
- Monitor patient flow, waiting time, TAT and service delivery.
- Handle patient complaints and ensure quick resolution.
- Identify service gaps and implement corrective actions.
- Manage staff, shifts, manpower and department coordination.
- Ensure proper communication and coordination between departments.
- Monitor housekeeping, facility standards and overall centre hygiene.
- Coordinate with vendors,
maintenance and service providers.
- Prepare MIS reports and monitor operational performance.
- Implement SOPs and continuously improve operational processes.
Requirements
- 5–10 years of experience in a hospital, diagnostic centre, pathology lab or healthcare organization.
- Robust experience in patient care, service improvement and healthcare operations.
- Excellent leadership, communication and problem-solving skills.
- Good knowledge of MS Excel and MIS reporting.
- Ability to independently manage operations and improve service standards.
Hospital / Diagnostic Centre experience is mandatory or highly preferred.
Pay: ₹30,000.00 - ₹48,709.09 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Branch Operations Manager (India)
🏢 PMK Scans
📍 India
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