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Excellent hold over communications & client Management
Good Understanding on infra delivery
Managing service performance to meet agreed Service Level Agreements (SLAs)
Overseeing incident management, ensuring quick resolutions for service disruptions
Identifying opportunities for service improvement and implementing best practices
Ensuring customer satisfaction by addressing concerns and optimising service delivery
Collaborating with vendors and suppliers to maintain service efficiency
Developing and enforcing standard operating procedures (SOPs)
Coordinating with technical teams and service desks to ensure smooth operations
Reviewing performance against service objectives and making necessary adjustments
Negotiating service contracts to align with business needs
Holding regular performance reviews to ensure contractual obligations are met
Addressing issues related to outsourced services before they impact operations
Analyzing performance data to pinpoint inefficiencies
Adopting ITIL (Information Technology Infrastructure Library) best practices
Key Responsibilities
1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To manage Non Functional Requirement adaption for the solution
5. To ensure knowledge up-gradation and work with recent and emerging products/technologies
6. To contribute towards white/technical papers and knowledge base