Job Description: Performance Parameters

- Productivity
- Accuracy/Quality
- Corrective Actions
- Training
- Documentation
- Attendance
Schedule Adherence

Role Responsibilities

- Update WTS each time an account is assigned or completed
- Review all necessary account documents from relevant systems
- Compile and organize relevant audit and claims data into spreadsheet analysis.
- Participate in all applicable training and special unit projects when appropriate
- Analyze and explain impact on Insured’s account
- Ensure that the assigned account has been updated properly on the compliance report
- Submit daily status reports to Unit Manager
- Update checklist and store supporting documentation in Pre approval folder for review

Responsibilities: Primary Internal Interactions

- Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
- RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.
- Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
- Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
- Approvers for the purpose of contract related issues, escalated transactions,



feedback, audit and training

Primary External Interactions

- Trainers at the client end for the purpose of training

Qualifications: Minimum Qualification Graduate in Accounting / Commerce / Business Administration with at least 15 years of education

Minimum Experience

Minimum 18 to 24 months of work experience in a related field is preferred

Experience in Insurance process shall be preferred.

Technical Skills

Soft Skills

Process Specific Skills

- Good Computer Navigation Skills
- Valuable knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
- Accounting knowledge and computing skills
Keyboard handling skill – 25 wpm with 90% accuracy

- Proficiency in English
- Communication skills – should be able to read, interpret business documents. Good oral/written communication
- Analytical and interpersonal skills
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
Ability to work on routine/standardized transactions

- Knowledge about the Insurance / Re-insurance Industry in US
- Knowledge about US Culture
Knowledge of AIG Loss Sensitive process and process applications

Essential Skills

- Working knowledge of MS Excel
- Accounting and computing skills

📌 Executive (India)
🏢 EXL Service
📍 India