Job Description
Deliver Tier 2 customer support in US shift via calls, emails, and chats with focus on 100% issue resolution and customer satisfaction
Key Responsibilities
Handle inbound/outbound interactions with accurate case logging
Support recruitment processes for applicants & rehires
Guide customers on self‑service portals
Escalate unresolved issues per defined procedures
Ensure GDPR‑compliant security verification
Achieve SLA targets & maintain call/data quality
Skills & Qualifications
Strong verbal & written communication
Quick technical learning ability; familiarity with ServiceNow, ERP, MS Office
Ability to multitask in fast‑paced setting
Customer‑focused mindset with attention to detail
Eligibility
Freshers
Prior International BPO work experience
📌 Customer Service Representative (Bengaluru)
🏢 Claidsphere Solutions
📍 Bengaluru
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