It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

- Tracks and documents employee time (punctuality, attendance, ACD minutes, and uptraining)
- Reviews agent performance results daily to ensure all goals are met or exceeded
- Analyzes and trends agent KPI/Sales performance
- Identifies performance gaps and prepare action plans for effective coaching and

performance improvement during one-on-one feedback

- Monitors and assesses employee calls to drive performance improvement plans
- Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT

expectations

- Be hands-on and demonstrates a desire to help Global Agents by building effective

working relationships, driving individual responsibility, and accountability, and
contributing to the site's successful performance

- Teaches and improves up-selling and technical skills (i.e. improved call handling,

navigation and Product information research etc)

- Reviews and distributes procedure changes/updates in a timely manner. Ensures agents

understand changes and are aligned with organizational/site goals





- Plans and conducts team meetings to share information, calibrate knowledge and

performance, and motivate agents to learn and excel

- Attends assigned Leadership Calibrations
- Assists and tracks agent password resets
- Assists, tracks, and coordinates issues with supporting departments, such as IT

(computers, headsets, software, etc), HR (payroll issues), and Workforce (overtime,
attendance tracking, etc.)

- Administers HR and Department policies as instructed
- Conducts annual reviews/PACS/E-valuation
- Presents his/her team's performance in a business review format either weekly or monthly
- Supports and enforces

o Code of Conduct
o Compliance Requirements and Procedures
o Dress Code
o English Only Policy
o Attitude/Behavior
o Integrity
o Call Handling

- Drives teamwork and team performanc

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Supervisor

Req Id: R25_06123

Posted At: Mon Jul 06 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Management

Full Time

India,

📌 Supervisor (India)
🏢 VXI Global Solutions
📍 India