Malayalam Speaking mandatory

Key Responsibilities:

* Customer Outreach: Contacting customers via phone calls, email, and other channels to discuss and collect outstanding payments.

* Payment Negotiation: Negotiating payment arrangements and repayment plans with customers who have overdue balances.

* Problem Resolution: Addressing customer billing issues, reconciling accounts, and resolving queries related to payments.

* Record Maintenance: Maintaining accurate and up-to-date records of customer communications, transactions, and payment arrangements.

* Target Achievement: Meeting and exceeding established collection targets and objectives set by the client or BPO company.

* Compliance & Confidentiality: Adhering to all relevant compliance guidelines, regulatory requirements, and data privacy standards.

* Issue Escalation:



Escalating complex or unresolved issues to the appropriate departments or team leaders.

Required Skills & Qualifications:

* Communication Skills: Excellent verbal and interpersonal communication skills for effective customer interaction.

* Education: A high school diploma is typically required, with an Associate's or Bachelor's degree preferred for some roles.

* Negotiation Skills: Proficiency in negotiation to reach payment agreements.

* Experience: Previous experience in a tele-collection, debt recovery, or customer service role is preferred.

*

Shift Timings & Weekoff

* 9.30am to 7pm ( 6 days working and Rotational weekoff)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Malayalam speaking candidate_Customer support(Chennai Candidates only) (India)
🏢 Xed Intellect Private
📍 India