Job Title: Operations Specialist (Office Admin - US Market)

Location: Chennai

Shift: Night Shift (US hours)

Company Overview:

ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are seeking a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.

Job Overview:

The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.

Key Responsibilities:

- Operations Management:
- Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
- Employee Query Handling:
- Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.
- Collaboration with Cross-functional Teams:
- Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
- Staffing Operations (Nice to Have):
- Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets,



and liaising with the recruitment team for ongoing staffing needs.
- Documentation & Reporting:
- Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.
- Issue Escalation & Resolution:
- Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.
- Process Improvement:
- Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.

Qualifications:

- Bachelor's degree in Business Administration, Human Resources, or a related field.
- 2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
- Solid problem-solving skills and the ability to handle employee queries effectively.
- Experience in staffing operations is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision during night shifts.
- Proficiency in MS Office and HRIS/ERP systems is desirable.
- Familiarity with payroll and financial operations is a plus.
- The candidate should be willing to work across time zones and travel to the United States.
- If required, a "go-getter" attitude and flexibility to work on weekends.
- Onsite opportunities and travel allowances are available.

Benefits:

- Competitive salary and shift allowance.
- Health insurance.
- Paid time off and holidays.
- Opportunity for onsite work and travel to the United States.
- Travel allowance for business-related trips.
- A dynamic and growing company with a global presence.

📌 Hired (India)
🏢 ATC
📍 India