Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Role: Digital Workplace Architect / Senior Engineer (L3/L4) – Intel vPro & Fleet Services

Location: India

Role Overview

A highly skilled Digital Workplace Architect / Senior Engineer (L3/L4) to lead and scale managed services for Intel vPro and Intel Device/Fleet Services across EN and NN customers. A techno-functional architect who can deliver, scale, and monetize Intel vPro-led Digital Workplace services.

This role will be pivotal in:
Driving end-to-end service delivery
Enabling a self-sustaining revenue stream for HCLTech in collaboration with Intel
Key Responsibilities

Technical Leadership & Architecture

Architect and implement Intel vPro-based Digital Workplace solutions

Design and deploy:
Intel EMA (Endpoint Management Assistant)
AMT (Active Management Technology)
Endpoint security and remote management frameworks

Define reference architectures for:
Enterprise-scale device management
Secure remote access and out-of-band management

Integrate vPro capabilities with:
Microsoft Intune / SCCM / Autopilot
Azure AD / Entra ID
Zero Trust architectures

Managed Services Delivery

Lead L3/L4 support for:
Intel vPro environments
Fleet management services

Establish and optimize:
Monitoring, alerting, and automation frameworks
Incident, problem, and change management processes

Ensure:
SLA adherence
High availability and service reliability
Drive automation-first approach for scalability

Service Offering & Revenue Enablement

Build and package:
Intel vPro Managed Services offering
Device lifecycle and fleet management services

Identify and drive:
Upsell / cross-sell opportunities
New revenue streams within existing EN/NN accounts





Support pre-sales in:
Solutioning
RFP/RFI responses
Customer presentations and workshops

Intel Ecosystem Collaboration

Work closely with:
Intel account teams
OEM partners (HP, Dell, Lenovo)

Align with Intel programs:
vPro platform initiatives
AIPC / endpoint transformation strategies
Co-develop joint GTM strategies with Intel

Innovation & Practice Development

Build reusable assets:
Playbooks
Automation scripts
Deployment frameworks

Contribute to:
Intel Ecosystem growth
Thought leadership and POV creation

Drive adoption of:
AI-driven endpoint management
Predictive maintenance and analytics
Skill Requirements

Core Technical Skills

Deep expertise in:
Intel vPro / AMT / EMA
Endpoint management (Intune, SCCM, Workspace ONE)

Strong knowledge of:
Windows enterprise environments
Azure / Entra ID / identity management
Networking fundamentals (VPN, firewalls, WAF considerations)

Experience with:
Zero Trust security models
Remote device provisioning and lifecycle management

Architecture & Integration

Proven experience designing:
Enterprise-scale digital workplace solutions

Integration experience across:
Cloud + endpoint + security layers

Familiarity with:
API integrations and automation tools (PowerShell, Python)

Managed Services Expertise

Experience in:
L3/L4 support roles




ITIL processes (Incident, Problem, Change)

Exposure to:
Managed service delivery models
SLA/KPI governance

Business & Consulting Skills

Ability to:
Translate technical solutions into business value
Engage with senior stakeholders

Experience in:
Pre-sales and solutioning
Building service offerings
Other Requirements
Intel certifications or hands-on deployment experience (vPro/EMA)
Microsoft certifications (Azure, Endpoint Manager)
ITIL certification

Experience working with:
OEM ecosystems (HP, Dell, Lenovo)
Large enterprise/global clients

Experience Level

10+ years in Digital Workplace / EUC domain
Minimum 3–5 years in architect or senior L3/L4 role
Proven record in enterprise-scale deployments

Success Metrics (KPIs)

Delivery

SLA adherence > 99%
Reduction in incident resolution time
Automation-led efficiency improvements

Business Impact

Revenue generated from:
vPro managed services
Fleet services offerings
Number of recent deals / expansions in EN & NN accounts

Innovation

Number of reusable assets created
Adoption of new Intel-led solutions (e.g., AI PC, vPro enhancements)

Strategic Impact

This role is critical to:
Establish HCLTech as a leader in Intel-powered Digital Workplace services
Drive scalable managed services revenue
Strengthen HCL–Intel strategic partnership
Enable next-gen workplace transformation (AI PC, secure endpoints, edge computing)
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📌 Sr Subject Matter Expert (DFS) (India)
🏢 HCLTech
📍 India