Country/Region: IN

Requisition ID: 36806

Work Model:

Position Type:

Salary Range:

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title: Salesforce CRM Analytics Specialist

Description:

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 4–6 Years
Location : Pune, 5 Days working from Office
Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities

- Develop dashboards,



reports, and analytics solutions
- Work with business teams to identify and deliver data-driven insights
- Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
- Support predictive analytics (forecasting, trends, anomaly detection)
- Ensure data quality and reporting accuracy

Skills Required

- Experience: 4–6 years in Analytics / BI
- Tools: Salesforce Analytics
- Solid SQL, basic Python/R (preferred)
- Knowledge of data modeling & ETL concepts
- Exposure to CRM, ERP, DMS datasets

Domain Understanding

- Manufacturing / Automotive / Industrial processes
- Sales, service, inventory, or dealer analytics

Education

- Bachelor’s in Engineering / Data / Statistics (certifications preferred)

Success Metrics

- Adoption of dashboards
- Delivery of impactful insights
- Contribution to business outcomes.

📌 Salesforce CRM Analytics Specialist (India)
🏢 Birlasoft
📍 India