Key Responsibilities

● Team Leadership: Lead and develop the operations team (managers/executives)

handling visa case processing across all supported countries. Foster a cooperative

environment and provide training/mentoring.

● Visa Case Management: Oversee end-to-end handling of client cases: documentation

review, petition preparation (e.g. US L-1 petitions), submission, and follow-ups. Ensure

accuracy and timeliness.

● Compliance & Quality: Ensure all operations comply with immigration regulations and

company policies. Maintain high approval rates by instituting quality checks and

rigorous documentation standards.

● Process Improvement: Analyze current workflows and identify bottlenecks. Design and

implement process improvements (e.g. digital tools, standardized checklists) to

increase efficiency and client satisfaction.

● Client & Stakeholder Coordination: Act as a senior point of contact for key clients and

internal stakeholders. Communicate case status updates, address escalations, and

ensure smooth interdepartmental coordination (sales, legal, finance, etc.).

● Reporting & Metrics: Develop and track key metrics (e.g. processing times, approval

rates, client satisfaction scores, team productivity).



Report performance to senior

management and recommend corrective actions.

● Budget & Resource Planning: Plan resource allocation (e.g. staffing, training) and

manage the operations budget to meet service delivery targets.

● Policy Input: Contribute to company policy and strategy discussions regarding

expansion of visa services (new countries or visa programs) and compliance updates.

Required Qualifications

● Education: Any graduate; relevant certifications (e.g., Certified Immigration

Consultant/Attorney) are highly desirable.

● Experience: 8–12+ years in immigration/visa operations, ideally including experience

with US L-1 visas and business/investment migration programs. Prior team leadership

(5+ direct reports) and project management experience required.

● Technical Knowledge: Deep understanding of immigration regulations: US (L-1A/L-1B),

Australia (innovation/investor visas), New Zealand (business/investor visas), UAE

(Golden Visa) etc., and processes (petition filing, consular processing, etc.).

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Operation Head (India)
🏢 Phoenix Business Advisory
📍 India