Biweekly release testing for 3 Regions (EU,APAC & NA) Shakedown + Full suite testing (Standard +OE Apps) in UAT R0 support (Shakedown Standard Application testing) R1 support (Shakedown Standard Application testing) Sharing the summary of open defects DR Testing for APAC & EU Code fixing SNOW Application Automation (EU,APAC,NA) Defect retesting Test protocol in UAT M365 Testing (EU,APAC &NA;) AMC Testing Status update for release candidates in Snow. Sharing the progress status of Snow application scripting with the APAC release team on a per-release basis
Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3.
To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing rapid, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Skill Requirements