Location:
Bangalore
Qualification:
Graduate
Gender:
Male/Female
Experience:
1 to 3 years of Experience in Service Co-ordination.
Job Responsibilities:
- Customer support
- Provide and maintain positive customer service and solve problems
- Schedule engineers for customer location visits
- Maintain feedback once a complaint is closed
- Reports and MIS
- On time documentation filing
- Keep a tracker on all the active complaints
- Regular CRM updates on service calls
- Periodical service reports to manager
- Coordination
- Co-ordinate between engineers and customers and ensure that maximum calls are completed
- Co-ordination and co-operation with service team to achieve targets
- Coordination with other regions.
- Principals for Spares, Manuals and Technical Assistance.
- Sales
- Generate AMC
- Submit quotation for AMC, Service, Spares
- Team management
- Ensure on time and accurate documentation
- Ensure availability of engineers at customers’ site as required
Requirements:
- Good communication Skill
- Functional Knowledge of CRM
- Computer Basic.
Interested candidates, please submit your CV and application letter to
[email protected]
📌 Service Coordinator (India)
🏢 SAKSHAM TECHNOLOGIES
📍 India