- - Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Work with delivery and other internal teams to build proactive proposals
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

- - Professional experience in a sales or Account Management
- Ability to multitask and juggle several responsibilities simultaneously
- Solid written and verbal communication skills
- Excellent organizational skills and attention to detail

📌 Lead, Sales (India)
🏢 ThoughtFocus
📍 India