Location: Noida, UP, IN

Functional Analyst – Jira Service Management (JSM).

Job Description:-

Role Overview

We are looking for a functional analyst who will help design and configure JSM to support, optimize, and expand our internal service management (IT, HR, legal, ...) capabilities.

In this role, you will act as the bridge between business stakeholders, service teams, and technical teams to translate requirements into effective JSM configurations and workflows. You will help drive process improvements, enhance user experience, and support the continuous evolution of our service management environment.

Key Responsibilities

Jira Service Management Design & Configuration

- Design, configure, and maintain JSM projects, including request types, forms, workflows, assets, SLAs, queues, and permissions according to best practices.

- Implement and manage automation rules and light scripting to streamline service operations.
- Setup and maintain asset management design (object models, relationships, lifecycle).
- Support integration with other platforms such as Salesforce, SAP, Intune, Qualys, MS Defender, ...

Stakeholder Collaboration & Process Improvement

- Think along on process and solution design
- Document what you build (configuration overviews, simple diagrams) and keep it up to date.

- Identify opportunities to improve efficiency through better design or technical solutions.

- Troubleshoot configuration issues and support the service teams in day-to-day usage.

- Assist in user acceptance testing, onboarding, training, and documentation.

Required Skills & Experience

Technical Skills

- Bachelor in an Information Technology related field or equivalent through experience.
- Basic scripting experience to complement configuration work, for example:



Groovy / Python or similar
- Experience with APIs, integrations, and data flows.
- Experience in IT, system administration or application support
- Knowledge of Confluence, Jira Software, JSM, ServiceNow is a plus.
- Experience implementing ITSM practices (Incident, Change, Problem, CMDB, Knowledge).

Analytical Skills

- Structured analytical thinking
- Breaks a business process into clear steps, data elements, and rules.
- Can model “as‑is” vs “to‑be” processes for IT, HR, Legal, etc.

- Problem-solving mindset with a structured, analytical approach.

Soft Skills

- Pragmatic: can balance ideal design with practical constraints (time, budget, legacy).
- End-to-end ownership mindset: from requirement to tested configuration and handover.

- Ability to work independently and collaboratively in cross functional teams.

- Robust attention to detail and proactive attitude.

- Eager to learn.
- Communicative, pro-actively inform colleagues and stakeholders on status, issues and when things get stuck.

Nice-to-Have

- Jira Administration certification (ACP300 or ACP400).

️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I; Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

📌 IT Functional Analyst - Jira Service Management (India)
🏢 Barco
📍 India