6+ yrs of experience payment industry

Bangalore

Incident Management/Call centre…

SLA Management

Responsible for Managing vendors ATM OEM's, CRA's, network etc.

Project & Customer Management

Lead rollout and serviceprojects in multi-channel environment. Lead customer and vendorreview meetings and developed services strategies.
- Establish executive dashboards, structuredinterface program and servicereports to track health profitability of each account. any escalated contractual andissues.

Contract Management

- Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service

Multivendor Service Development &

- Responsible for Development & of multivendor service for, Diebold & Wincor machines - Engineer hiring, service centers,stocking locations/hubs, setting up TRC's, call & SLAprocesses and tools, training, technical support, spare partetc.

Managing Field Services





Responsible for Managing Fieldand Supporting business developmentfor new opportunities and existing relationships.

Supply Chain Management

Vendor selection, development and management incl. profitability, costs SLAs.

Managing Stakeholders

- Building trusting relationships with, suppliers and colleagues.

Key skills required

Adaptability to work in dynamic workplace
- Good communication and presentation
Ability to work with functional teams Business Development, General Management, and post-sales support. Operations & Project Management - Planning, execution, management, process, automation. Excellent customer management skills. Extensive supply chain &management; experience. Driving growth & managing. SLA, negotiations and contract_.
- Commercial and business acumen negotiation skills

Minimum Education Qualification

- Any graduate with relevant(BE/MBA preferred)

📌 Call Centre Manager (India)
🏢 india1ATM
📍 India