Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Key Responsibilities:

- - Hardware Inventory Management ensuring stock levels are constantly monitored.

- - Hardware request and receipt through our internal ordering system.

- - Actively monitoring the ticket queue and managing requests through to completion.

- - Housekeeping on IT rooms.

- - Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).

- - Supports hardware decommissioning events.

- - Supports Business moves / changes – ensure involvement in early stages of planning.

- - Managing escalations through to conclusion.

- - Manage client expectations.

- - Setup and installation of Temporary training rooms / Office wide events – Expo’s.

- - Comms room patching.

- - Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.

- - Image/re-image computers, configure IP phones and mobile phones.

- - Supports work from home hardware requests.





- - Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.

- - Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s

Qualifications Required:

• • Excellent communication, interpersonal and customer care skills.

- Ability to work well under pressure and to tight timescales.
- Solid organizational and problem-solving skills.
- ITIL foundation understanding
- Knowledge of Windows operating system, applications, and computer hardware.
- Interacting with other support groups across multiple platforms.
- Experience using a help desk call management system.
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
- Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

📌 ISM Technician (Global Asset Management) (India)
🏢 Axiom Technologies
📍 India