Job Title: Manager Operations – Content Moderation Location: Pune
About the Role: As Manager, lead and oversee operations with a focus on client satisfaction, team efficiency, and strategic initiatives. Client and Operations Coordination: Analyze projects and processes, collaborating with clients and Operations to provide meaningful insights
Performance Monitoring and Coaching:
Monitor client-driven SLAs and KPIs, driving teams to meet and exceed quality and productivity thresholds
Coach and mentor assistant managers to maintain high team performance while controlling attrition
Communication and Policy Development:
Assist the operations manager in developing company and process policies, identifying risks and managing clients and shifts
Be accountable for the overall performance of reporting teams, ensuring client deliverables without frequent reminders
Problem Solving and Analysis:
Conduct regular analysis of overall team performance, identifying root causes and taking corrective actions
Focus on accelerating team performance, demonstrating an understanding of business/organization objectives
Show willingness to add value to the company’s Culture, Mission, and Vision
Continuous Improvement and Risk Management: Identifying critical process risks, promptly communicating findings to stakeholders,



and implementing comprehensive solutions across the board have consistently resulted in positive outcomes.

A Bachelor's degree is required
Must have experience managing 2+ Asst Managers and 100+ indirect reportees with minimum supervision.
Must be adaptable to different shifts and workdays as per process requirements
A reliable work-from-home setup with a stable internet connection is essential for seamless business continuity.

Hybrid model, Friday’s work from office and Last week of the month
Insurance coverage for self, spouse, and children
Work-life balance, featuring vacation time-offs, parenting leaves, and yearly holiday benefits
Allowances for internet, and more
Annual performance linked bonus
Yearly digital detox leaves provide an prospect to focus on self-mental wellness amidst today's overwhelming digital frenzy
Crisis Management and Business Continuity
Quality Management
Digital Leadership
Project and Program Management
Performance and Talent Management
Financial Strategy
About Atidiv: At Atidiv, we help businesses scale smarter with our tech-enabled, data-driven outsourcing solutions such as customer experience, bookkeeping, ad operations and data engineering. Our extensive experience spans 15+ years with our talented team of 700+ employees. We are proficient in 10+ languages and cater to 20+ industries, ensuring we meet the diver needs of our clients.

📌 Facilities and Operations Officer (Pune Division)
🏢 Atidiv
📍 Pune Division