Job Description:

Roles and Responsibilities:

- Coordinating with Business Development Team and Operations team and over the client seamlessly once the deal is completed.
- Establishing a relationship with the client and gather more information to log in the booking onto ERP / available software
- Track the deployment of cans/drums at the client locations and ensure the regular and timely pick up of UCO from the Supplier premises in a skilled and neat manner.
- Coordinate with the Accounts/ Payments team and ensure the suppliers are properly provided with the MIS, Payment details and Statement of Accounts.
- Manage the Client/ Supplier Service operations by overseeing the client feedback and compliant processes and thus provide support to various departments to resolve the same within timelines
- Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the clients.
- Planning,



co-ordinating & executing activities related to WOW experiences for the clients.
- Provide support to the Sr. Mgmt teams in CRM & Operations
- Working out, planning and implementing activities to get client feedback, conduct client satisfaction surveys for the complex. Rolling out & managing the survey process. Closing of conclusions and reports.
- Supporting the teams to undertake and complete the activities to enhance the CSI scores for the complex.
- Regularly interact with end clients for understanding their requirements, aspirations and expectations
- Provide support to the Audit team for ISCC audit and other compliance audits.
- Maintain accurate documentation / record-keeping in respect to clients

Good to have Skills : Knowledge of ZOHO CRM or any other CRM/ ERP systems

📌 CRM Lead -Delhi
🏢 DC Consultants
📍 Delhi