Job Description

Role Purpose

The Global LMS Learning Administrator provides high-quality operational, administrative, and systems support to the Global Talent & Development team, with primary responsibility for Workday Learning administration and the consistent delivery of learner experiences across regions and time zones.

This role owns the day-to-day coordination of learning activities, including programme logistics, learner assignments, completion tracking, reporting, stakeholder queries, and training records, ensuring learning programmes are delivered accurately, efficiently, and with a strong service mindset.

Working closely with global stakeholders, facilitators, vendors, HRIS, and Learning Operations partners, the administrator supports end-to-end programme delivery while identifying opportunities to simplify processes, improve data quality, strengthen reporting, and enhance the learner experience.

Key Responsibilities

Global Learning Administration & Delivery Support

- Coordinate end-to-end global learning logistics, including programme scheduling, learner registration, facilitator support, participant communications, attendance tracking, and post-session follow-up.

- Support learning delivery across multiple regions and time zones, ensuring sessions are well organised, accessible, inclusive, and clearly communicated.

- Maintain global learning calendars, operational trackers, programme documentation, templates, and delivery records to ensure accuracy, consistency, and visibility.

- Partner effectively with internal stakeholders, facilitators, vendors, and external providers to ensure programmes are delivered on time, to standard, and with a high-quality learner experience.

- Anticipate delivery risks, resolve operational issues quickly, and escalate where needed to keep global programmes on track.

Workday Learning Administration for Global Training Delivery





- Act as a primary administrator for Workday Learning, enabling reliable global learning operations and a seamless learner experience.

- Create, configure, and maintain courses, curricula, learning paths, campaigns, offerings, sessions, notifications, and learning assignments within Workday Learning.

- Manage learner enrolments, cancellations, waitlists, attendance, completions, certifications, status updates, and exception handling with accuracy and timeliness.

- Provide responsive first-line support for learner, manager, facilitator, and stakeholder queries relating to Workday Learning and learning processes.

- Monitor, triage, and resolve learning support tickets within agreed service levels, escalating complex issues appropriately and tracking through to resolution.

- Support Workday Learning testing, validation, user acceptance testing, release readiness, and enhancement activities to ensure system changes are implemented effectively.

- Maintain accurate learning data, records, and documentation in line with internal standards, audit requirements, and data quality expectations.

Reporting, Stakeholder Support & Continuous Improvement

- Produce timely learning reports and dashboards to track attendance, completions, learner engagement, compliance requirements, operational performance, and programme effectiveness.

- Translate learning data into transparent operational insights that help stakeholders understand progress, risks, gaps, and required actions.

- Support HR, Learning & Development, HRIS, Compliance, and business stakeholders with reporting, communications, process guidance, and learner support.

- Identify and implement process improvement opportunities that enhance learner experience, increase efficiency, improve data quality, and reduce manual administration.

- Contribute to continuous improvement initiatives across learning operations, Workday learning, knowledge documentation, and support processes.

📌 Global Learning Operations Administrator (Pune)
🏢 Nielseniq
📍 Pune