Job Description

- Performs all the service-related tasks in the department and complies with and exceeds standard operating procedures.

- Ensures strict adherence to the departmental guidelines and controls.

- Assists to maintain company sanitation standards in the department.

- Ensure guest satisfaction through personalized, effective service. Is responsible that all customers leave satisfied.

- Ensure that the Restaurant is always maintained in neat and hygienic conditions including all “Heart of the House” areas.

- Be aware of events, food festivals, functions and operations in the food & beverage department.

- Recognize all guests and extend a warm welcome and a fond farewell.

- Greets and seats the guest as per the outlet SOP.

- Maintain guest history record, which is to be updated every time the Guest visits the restaurant.

- Prepare guest birthday and wedding anniversary list.

- Take reservations and maintain the reservation system by filling in all the relevant details accurately and promptly.

- Obtain business cards from first time guests.
- Ensures that personal grooming, hygiene, and appearance are in line with the department’s standards.

- Reporting to work on time (as scheduled) in proper uniform.

- Attend daily briefings and proactively listen and participate as required.

- Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.

- Be aware of Daily specials, soups, drinks and any promotion/ festivals on at the restaurant and in the F & B Division.

- Be able to operate Micros. Follow policies for voids/billing.

- Be aware of all beverages, wines and spirits, and any signature drinks of the restaurant.





- Ensure that tables are properly bussed throughout the meal, ensure adherence to bussing procedures, thus minimizing breakage.

- Special attention should be paid to finer points of service, i.e., replacing ashtrays, refilling water glasses, maintaining a proper posture and being personable but limiting conversation.

- Resolve any guest issues to their entire satisfaction swiftly utilizing the Empowerment training received.

- Assist the Team leader in any other task as may be necessary.

- Acknowledge and respond to all guest requests, bringing them to the knowledge of the Team leader or Restaurant Manager as appropriate.

- Always notify the Team leader / supervisor before leaving the Restaurant.

- Return clean serving equipment to the side station.

- Ensure all tables in the station are ready for guests at all times.

- Check with the Team leader or Manager before leaving the shift. Always check the next day’s duty schedule.

- Maintain a good record of attendance and follow the company policy on leave/ attendance.

- Ensures proper input in Micros of all checks and is should be aware of all policies in respect of billing and are adhered to.

- Responsible that all guest complaints or requests are handled quickly, fairly and reported to the Team leader/ Restaurant Manager before shift ends.

- Responsible for reporting all guest and associate accidents immediately to the Manager, so that the accident reports may be prepared / further assistance may be obtained (if necessary).

- Contributes towards maintaining on-going Energy Conservation, Inventory Controls and Loss Prevention programs among associates.

- Adhere to the “Service Basics” as outlined during training.

- Carry out other duties on an as required basis.

📌 Hostess (Mumbai)
🏢 FAIRMONT
📍 Mumbai