Job Description – Customer Support Executive (Hospitality Process)Position: Customer Support Executive – Hospitality Process (MS)Process: Hotel Engine (MS)Job SummaryWe are looking for dynamic and customer-focused professionals with a hospitality customer support background to join our team. The ideal candidate should possess excellent communication skills and be passionate about delivering exceptional customer service to international clients.Eligibility Criteria- Undergraduate or Graduate from any discipline.- Minimum 6 months of BPO experience in the Hospitality domain (Mandatory).- Excellent verbal and written English communication skills.- Comfortable working in rotational shifts.Roles & Responsibilities- Handle customer queries through voice support.- Provide prompt and accurate resolutions to customer concerns.- Deliver exceptional customer service while maintaining quality standards.- Coordinate with internal teams to ensure timely issue resolution.- Maintain accurate records of customer interactions.- Meet productivity, quality, and customer satisfaction targets.Required Skills- Excellent communication and interpersonal skills.- Solid problem-solving and customer-handling abilities.- Ability to multitask in a fast-paced environment.- Basic computer knowledge and proficiency in MS Office.- Willingness to work in rotational shifts and a 5.5-day work week.Assessment- Versant: C1 US Voice AssessmentNote: Candidates with at least 6 months of Hospitality or BPO experience and excellent communication skills will be considered.If interested then please share your cv on [email protected]

📌 Customer Support Executive (Bhilwara)
🏢 JMD Technologies
📍 Bhilwara