Job DescriptionJob descriptionKey Responsibilities- Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /- Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently- Monitor the performance of service centers with robust periodic review mechanism- Ensure to manage service center inventory as per MSL & credit limits across all service centers- Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale- Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity- Ensure no escalation from trade & end customers- Ensure planned visits to trade & resolve issues timely & maintain good market reputation- Monitor successful implementation of quality systems and standards in the service departments.- Build sustainable competitive advantage in service operations- Execute the customer service strategy for all products across the service network- Ensure to do regular audits of service center infrastructure and inventory

📌 Area Service Manager (Jalandhar)
🏢 Luminous Power Technologies
📍 Jalandhar