Job DescriptionAbout the role:As a Customer Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support.What will you get to do- Respond to customer inquiries through a semi voice process in a timely and professional manner.- Provide customers with accurate information and solutions to their queries.- Escalate complex issues to the appropriate team members.- Maintain customer satisfaction by providing exceptional customer service.- Collaborate with team members to improve customer support procedures and practices.- Monitor and track customer feedback and suggest improvements to the team.- Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.Skills we are looking for- Communication skills:



You should be effectively able to interact with customers in Hindi and English in order to provide comprehensive and straight-to-the-point resolutions.- Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.- We aim for a user wait time of under 1 minute and resolution time: Because users expect answers that can help them resolve their problem quickly.- Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.- Attention to detail: In order to increase your productivity and reduce the likelihood of error.Fluency in English and Hindi is mandatory.Why join us- Market competitive salary.- Well known for a collaborative culture with a top 10% rating on Glass door.- Fastest-growing health tech company in India with marquee investors.- Chance to build a product that will have a significant impact on people's health and well-being.

📌 Customer Support Executive (Bengaluru)
🏢 Orchard Healthcare
📍 Bengaluru