Develop and execute operational strategies aligned with business objectives, customer expectations, and organizational growth plans.
Translate business goals into structured operating plans with clearly defined ownership, governance, timelines, and measurable outcomes.
Design scalable operating models that support expansion across multiple geographies, clients, and business verticals.
Lead cross-functional initiatives to improve execution quality, productivity, and service delivery.
Business Delivery & Program Management
Own end-to-end execution of multiple field-based and remote service delivery programs.
Ensure projects are delivered on time while meeting agreed service levels, quality standards, and operational KPIs.
Monitor delivery performance and proactively address operational bottlenecks.
Establish governance mechanisms, review cadences, and reporting frameworks to ensure consistent execution across projects.
Lead, mentor, and develop multi-layered operations teams comprising Central Operations, Regional Teams, Field Executives, Team Leads, and Partner Networks.
Build a high-performance culture driven by accountability, ownership, collaboration, and continuous improvement.
Set performance goals, conduct regular reviews, and support career development for team members.
Workforce Planning & Deployment
Plan and optimize workforce deployment across multiple locations based on business demand and customer requirements.
Manage capacity planning, territory allocation, scheduling, and workforce utilization.
Oversee onboarding, training, performance monitoring, and productivity management of field teams, vendors, and gig workers.
Ensure optimal resource allocation while maintaining service quality and cost efficiency.




Drive vendor onboarding, performance management, and compliance with operational standards.
Monitor partner productivity against agreed SLAs and quality benchmarks.
Collaborate with partners to improve execution efficiency, customer experience, and operational performance.
Service Quality & Process Excellence
Design, implement, and continuously improve Standard Operating Procedures (SOPs), quality frameworks, and operational playbooks.
Conduct quality audits and operational reviews to ensure adherence to customer and internal standards.
Perform root cause analysis for operational issues and implement corrective and preventive actions.
Drive continuous improvement initiatives focused on quality, productivity, turnaround time, and customer satisfaction.
Client Experience & Stakeholder Management
Ensure consistent, high-quality service delivery across all assigned accounts.
Partner with Business Development and Customer Success teams to support account growth and customer retention.

Financial & Operational Performance
Monitor operational costs and identify opportunities to improve productivity and unit economics.
Balance service quality with financial efficiency to maximize business performance.
Support forecasting, budgeting, and business planning activities.
Performance Management & Analytics
Quality
Vendor Performance




Develop dashboards and MIS reports to provide actionable business insights.
Use data analytics to identify trends, drive operational improvements, and support strategic decision-making.
Risk, Compliance & Governance
Identify operational risks and implement mitigation strategies to ensure business continuity.
Ensure compliance with organizational policies, contractual obligations, and applicable regulatory requirements.
Maintain operational governance across field teams, vendors, and partner ecosystems.
Support audits and ensure adherence to data security and compliance standards.
Develop and maintain comprehensive process documentation, SOPs, operational manuals, and training materials.
Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
~4–7 years of experience in Business Operations, Field Operations, Project Management, Managed Services, or B2B Operations.
~ Proven experience managing large-scale field execution, distributed workforce operations, or service delivery programs.
~ Solid understanding of vendor management, gig workforce operations, territory management, and service fulfillment.
~ Experience in process improvement, operational governance, and performance management.
~ Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
Proven leadership experience managing geographically distributed teams, including field staff and partner networks.
Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
Familiarity with field operations tools, workforce management platforms, CRM systems, and marketplace operations.

📌 Facilities Operations Officer (Bengaluru)
🏢 Awign
📍 Bengaluru