Senior Analyst - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Not specified

Job Summary
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.

Key Responsibilities
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.



• Other duties as assigned by the Service Manager.
Skill Requirements
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.
Other Requirements
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.

📌 Senior Analyst English, French, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida