Sr Analyst

Experience: 2 to 3 years

Location: Gautam Buddha Nagar, India

Skills: Windows 10, Windows 11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, Enterprise anti-virus solutions, Helpdesk ticketing systems, Mobile device management, IOS, Android, Enterprise encryption solutions, Windows PC management, Windows laptop management, analytical skills, problem-solving skills, relationship-building skills, internal customer service skills, flexibility, teamwork, Mac operating system knowledge, printer installation, computer hardware support, remedial repairs, diagnostic tools, network connectivity, workstation hardware, workstation software, IT experience, basic understanding of Networks, Servers, Audio/Visual, Smart Devices, Telecoms

Job Summary
Virtual Tech Bar

Key Responsibilities
Desktop Technician will provide day to day local/remote desktop support, receive non-voice interactions, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Skill Requirements
Relevant study in Computer Science or related field. • Minimum of 18 months years of IT experience.



• Windows 10/11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Other Requirements
Provide Level-2 contact and problem resolution for customer issues. • Provide timely communication on issue status and resolution. • Maintain ticket updates for all reported incidents. • Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based setting requiring flexibility and teamwork. Performs other duties as assigned.

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