Customer Service Specialist with Dutch

Experience: 2 to 3 years

Location: PL - Warszawa

Skills: Dutch, English, SAP O2C Module, MS Excel, MS Word, MS Outlook, MS PowerPoint, analytical skills, problem-solving skills, compliance-oriented mindset

Company Overview
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

Your Role
O2C Customer Service Specialist with Dutch As an O2C Customer Service Specialist, you will be part of the Order-to-Cash team, responsible for direct customer interaction. In this role, you will manage order processing, invoicing, collections, and customer service queries to ensure a positive customer experience.

Your Responsibilities
Process manual orders received via phone, fax, and email, prioritizing urgent requests to ensure a positive customer experience.




• Manage customer complaints, analyze account discrepancies, and oversee the billing process.
• Analyze outstanding customer aging, perform collections, and resolve disputes related to billings, credits, or payments.
• Monitor and resolve sales order and sales interface issues (IDOCs).
• Support local O2C projects and contribute to continuous process improvement within the O2C Customer Service team.

What You Need to Succeed (minimum qualifications)
University degree or equivalent work experience.
• A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service.
• Proficient in English, with strong analytical and problem-solving skills.

What will give you a competitive edge (preferred qualifications)
Experience in identifying and delivering process change.
• Experience with SAP O2C Module.
• Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• Ability to work effectively in a global team environment and communicate with diverse internal and external partners.
• Demonstrated strong compliance-oriented mindset and a focus on continuous improvement.

Additional Information
Location:



Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Adaptable working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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