Senior Administrator - Microsoft 365 Administration

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: M365, Microsoft 365, Teams, SharePoint, OneDrive, Office, Adobe, Power BI, M365 Admin Center, Teams Admin Center, SharePoint Admin Center, Power BI Admin tasks, automation, compliance, retention, identity-related features, analytical skills, root cause analysis, collaboration skills, security best practices

Job Summary
The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational setting.

Job Description – Engineer (M365 + MS Teams + SharePoint + ODFB + MS Office + Adobe + Power BI)
(Duplicate technology stack as Role #2, but likely intended for a more technical/engineering-heavy role)
Role Overview
The Engineer will play a key role in supporting enterprise collaboration tools within Microsoft 365, ensuring optimal performance across Teams, SharePoint, OneDrive, Office apps, Adobe integrations, and Power BI services. This role is aligned to deeper operational engineering and continuous improvement of the collaboration stack.

Key Responsibilities
• Deliver L2/L3 support for Teams, SharePoint, OneDrive, Office applications, and Power BI.
• Analyze, troubleshoot, and resolve advanced issues including sync failures, permissions, automation errors, and integration failures.
• Manage configuration updates, service health monitoring, and operational reports.
• Support platform hardening, feature enablement, and policy implementation.
• Coordinate with engineering and security teams on platform upgrades and change activities.
• Document operational procedures and assist in optimizing collaboration workflows.

Required Skills
Strong hands‑on proficiency across M365 workloads including Teams, SharePoint, OneDrive, Office, Adobe, and Power BI.
Experience with M365 Admin Center, Teams Admin Center, SharePoint Admin Center, and Power BI Admin tasks.
Understanding of automation, compliance, retention, and identity-related features.
Strong analytical skills and ability to work in a fast‑paced operational environment.

Key Responsibilities
1.



Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed SLAs, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.
4. Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.
5. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.

Job Description – Engineer (M365 + MS Teams + SharePoint + ODFB + MS Office + Adobe + Power BI)
(Duplicate technology stack as Role #2, but likely intended for a more technical/engineering-heavy role)
Role Overview
The Engineer will play a key role in supporting enterprise collaboration tools within Microsoft 365, ensuring optimal performance across Teams, SharePoint, OneDrive, Office apps, Adobe integrations, and Power BI services. This role is aligned to deeper operational engineering and continuous improvement of the collaboration stack.

Key Responsibilities
• Deliver L2/L3 support for Teams, SharePoint, OneDrive, Office applications, and Power BI.
• Analyze, troubleshoot, and resolve advanced issues including sync failures, permissions, automation errors, and integration failures.
• Manage configuration updates, service health monitoring, and operational reports.
• Support platform hardening, feature enablement, and policy implementation.
• Coordinate with engineering and security teams on platform upgrades and change activities.
• Document operational procedures and assist in optimizing collaboration workflows.

Required Skills
Strong hands‑on proficiency across M365 workloads including Teams, SharePoint, OneDrive, Office, Adobe, and Power BI.




Experience with M365 Admin Center, Teams Admin Center, SharePoint Admin Center, and Power BI Admin tasks.
Understanding of automation, compliance, retention, and identity-related features.
Strong analytical skills and ability to work in a fast‑paced operational environment.

Skill Requirements
1. In-Depth Knowledge Of O365 Administration And Its Services.
2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.
3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.
4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.
5. Solid Understanding Of Security Best Practices Related To O365.

Job Description – Engineer (M365 + MS Teams + SharePoint + ODFB + MS Office + Adobe + Power BI)
(Duplicate technology stack as Role #2, but likely intended for a more technical/engineering-heavy role)
Role Overview
The Engineer will play a key role in supporting enterprise collaboration tools within Microsoft 365, ensuring optimal performance across Teams, SharePoint, OneDrive, Office apps, Adobe integrations, and Power BI services. This role is aligned to deeper operational engineering and continuous improvement of the collaboration stack.

Key Responsibilities
• Deliver L2/L3 support for Teams, SharePoint, OneDrive, Office applications, and Power BI.
• Analyze, troubleshoot, and resolve advanced issues including sync failures, permissions, automation errors, and integration failures.
• Manage configuration updates, service health monitoring, and operational reports.
• Support platform hardening, feature enablement, and policy implementation.
• Coordinate with engineering and security teams on platform upgrades and change activities.
• Document operational procedures and assist in optimizing collaboration workflows.

Required Skills
Strong hands‑on proficiency across M365 workloads including Teams, SharePoint, OneDrive, Office, Adobe, and Power BI.
Experience with M365 Admin Center, Teams Admin Center, SharePoint Admin Center, and Power BI Admin tasks.
Understanding of automation, compliance, retention, and identity-related features.
Strong analytical skills and ability to work in a fast‑paced operational setting.

Other Requirements
1. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).
2. Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable).

📌 Senior Administrator Microsoft 365 Administration (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru