Subject Matter Expert (Support&Ops;)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Windows Server administration, Active Directory, DNS, Group Policy (GPO), Incident management, Problem management, Change management, Performance tuning, Root Cause Analysis (RCA), ITIL processes, Backup operations, Disaster Recovery (DR), Automation with PowerShell, Azure IaaS, SCCM, Intune, Security hardening, Compliance

Job Summary
L3 Windows Engineer acts as SME and final escalation point for Windows environments, responsible for advanced troubleshooting, RCA ownership, governance compliance, and platform stability across on-prem and Azure IaaS environments.

Key Responsibilities
Key Responsibilities
1. L3 Support & Escalation
Act as final escalation point for critical incidents
Perform deep-dive troubleshooting (OS, performance, connectivity)
Own Root Cause Analysis (RCA) and permanent fixes
2. Windows Server Administration
Manage enterprise OS environments: Windows Server 2012/2016/2019/2022
Administer: Active Directory, DNS, Group Policy (GPO)
Handle patching, upgrades, and lifecycle management
3. Operations & ITIL Compliance
Manage: Incidents, Service Requests, Change & Problem management
Execute changes with CAB approvals
Ensure audit compliance and governance adherence
4. Performance & Monitoring
Perform: Performance tuning and system optimization




Analyze system bottlenecks and capacity issues
Use monitoring tools for proactive alerting
5. Backup & Recovery
Manage enterprise backup solutions
Perform recovery, DR testing, and validation
Ensure data protection compliance
6. Cloud / Azure (if applicable to role)
Manage: Azure VMs (Windows)
Networking components (VNET, NSG, Load Balancer)
Work on: High availability (Availability Sets/Zones)
Monitor via Azure Monitor / Log Analytics
7. Automation & Scripting
Use PowerShell for:
Troubleshooting
Automation tasks
Support operational efficiency improvements
8. Documentation & Governance
Prepare: Runbooks, SOPs, KEDB articles
Support audits (ISO / internal compliance)
Maintain configuration and change records

Skill Requirements
Mandatory
Strong Windows Server administration
Active Directory, DNS, GPO
Incident / Problem / Change management
Performance tuning & troubleshooting
Advanced (L3 Expectations)
RCA ownership and complex issue resolution
ITIL processes & governance
Backup / DR operations
Automation with PowerShell
Positive to Have
Azure IaaS expertise
SCCM / Intune exposure
Security hardening & compliance

Other Requirements
Key Expectations (Typical L3 Behavior)
Drive complex issue closures independently
Lead technical decisions and escalations
Mentor L1/L2 teams
Ensure audit, SLA, and compliance adherence

📌 Subject Matter Expert (Support&Ops) (Noida)
🏢 HCL Technologies
📍 Noida