Track Lead (Support & Operations)

Experience: 6 to 9 years

Location: Noida, India

Skills: Commvault Backup Administration, Dell Data Domain, DD Boost, Backup & Storage Concepts, Deduplication, Compression, Replication, Backup types (Full, Incremental, Synthetic full), Retention policies & archival, Windows, Linux/Unix, VMware, Nutanix, Hyper-V, Azure, AWS, ServiceNow, ITIL framework

Job Summary
Backup Lead Administrator is responsible for end-to-end backup operations, platform administration, and service delivery ownership using Commvault and Dell Data Domain technologies. This role combines hands-on expertise, technical leadership, and operational governance to ensure high backup success rates, audit compliance, and business continuity.

Key Responsibilities
1. Backup Operations Ownership
• Own daily backup operations, monitoring, and failure remediation across enterprise environments
• Ensure backup job success, SLA adherence, and schedule optimization
• Perform and validate restore operations (file, VM, database level)
• Manage backup policies, retention, and compliance requirements
2. Platform Management (Commvault / Data Domain)
• Administer Commvault CommServe, Media Agents, storage policies, and clients
• Manage Dell Data Domain appliances (DD Boost, replication, deduplication, capacity planning)
• Perform performance tuning, patching, and platform upgrades
• Ensure backup infrastructure availability and scalability
3. Incident, RCA & Problem Management
• Troubleshoot backup failures, storage issues, and performance bottlenecks
• Drive RCA and implement permanent fixes
• Handle P1/P2 incident calls and escalate to OEM (Dell/Commvault)
• Ensure compliance with ITIL processes (Incident, Change,



Problem)
4. Monitoring, Reporting & Governance
• Monitor backup jobs, alerts, and system health dashboards
• Publish daily/weekly/monthly backup health reports
• Track KPIs such as:
Backup success rate
Restore success rate
SLA adherence
• Ensure audit readiness and compliance reporting
5. DR & Continuity
• Support and lead Disaster Recovery (DR) drills and testing
• Ensure adherence to RPO/RTO targets
• Maintain DR documentation and recovery procedures
Classification: Internal
6. Team Collaboration & Leadership
• Act as technical lead for L2/L3 backup engineers
• Coordinate with server, storage, application, and network teams
• Provide guidance, knowledge transfer, and technical escalation support
• Participate in client governance and service reviews
Skill Requirements
Primary Skills
• Commvault Backup Administration
• Dell Data Domain / DD Boost
• Backup & Storage Concepts
• Deduplication, Compression, Replication
• Backup types (Full, Incremental, Synthetic full)
• Retention policies & archival
Infrastructure Knowledge
• OS: Windows, Linux/Unix
• Virtualization: VMware / Nutanix / Hyper-V
• Cloud backup basics (Azure/AWS)
Tools & Process
• ITSM Tool: ServiceNow or equivalent
• Solid knowledge of ITIL framework
• Monitoring & alerting tools
Other Requirements
Experience & Qualification
• 6–9 years total experience
• 4+ years in Backup technologies (Commvault / Data Domain)
• Experience in production 24x7 enterprise environment
• Bachelor’s degree in IT / Engineering
Preferred Certifications
• Commvault Certified Professional (CCP)
• Dell EMC Data Domain Certification
• ITIL Foundation

📌 Track Lead (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida