Senior Administrator - Cisco TAC

Experience: 8 to Not Available years

Location: Bengaluru, India

Skills: IP routing, switching, Virtualization technologies, 3G mobile packet core technologies, 4G mobile packet core technologies, 5G mobile packet core technologies, LTE, UMTS, CDMA, GSM, WiFi offloading, 5G Core, SGSN, MME, GGSN, SGW, PGW, PCF, PCRF, EPDG, SAMOG, AMF, SMF, UPF, Policy applications, IMS, VoLTE, Wireless technology, OpenStack, SDN, Kubernetes, IPv4, IPv6, Multicast, ARP, QoS, Device level security features, Routing protocols, BGP, MBGP, IBGP, PBR, BFD, OSPF, IS-IS

Job Summary
Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions. • Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter. • Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. • Leverage industry best practices and detailed understanding of the customer’s infrastructure. • Setting up weekly cadences to review technical issues. • Review historic customer data to identify trends and enable problem management • Handle multiple customers for aforementioned needs remotely or onsite. The HTE delivers the technologies, solutions and services which customers need to expertly manage their networks. • In this role, you will be "Cisco’s face to the customer," working in a rapid-paced, high-impact environment as a visible contributor delivering on our commitments. • You need to be a creative problem solver,



comfortable with challenging the status quo and rapidly responding to escalated issues. • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. • Connects directly with Cisco customers and builds effective working relationships while solving their issues. • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. Perform Bug Scrubbing for defect per release. Candidates with a Bachelor's degree in a technical field such as Computer Science or Electrical Engineering (CS/EE preferred) or comparable qualifications, accompanied by a robust background of at least 8 years in Mobility-related roles.

Key Responsibilities
NASkill Requirements
Knowledge of IP routing and switching is required • Knowledge of Virtualization technologies. • Knowledge on 3G/4G/5G mobile packet core technologies like LTE, UMTS/CDMA/GSM/WiFi offloading, 5G Core • Working knowledge of SGSN, MME, GGSN, SGW, PGW, PCF, PCRF, EPDG, SAMOG, AMF, SMF, UPF and AMF. • Knowledge of various 4G/5G and 4G call flows is a must. • Strong Knowledge of the 3GPP specifications is a must. • Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology for various business segments.
Other Requirements
Knowledge on OpenStack, SDN and Kubernetis required. • 5G knowledge is preferred • Good understanding of IP networking concept IPv4, IPv6, Multicast, ARP, QoS, Device level security features. • Experience and knowledge Technologies used by Service provider network like Routing protocols (BGP, MBGP, IBGP, PBR, BFD,OSPF, IS-IS). • Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support.

📌 Senior Administrator Cisco TAC (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru