Track Lead - ServiceNow, IT Service Management

Experience: 10 to Not Available years

Location: Chennai, India

Skills: ServiceNow, scripting, Business Rules, Client Scripts, workflows, Flow Designer, CMDB, CSV, XML, transform maps, HAM, ITAM, CIS-HAM, inventory, procurement workflows

Job Summary
Job Role :Track Lead - ServiceNow, IT Service Management
10+ years of experience - Responsible for operational support and configuration of HAM module with hands-on knowledge of ServiceNow scripting and administration to ensure accurate asset lifecycle management.

Key Responsibilities
Manage complete hardware asset lifecycle (request, procurement, stockroom, deployment, retirement)
Configure and maintain Business Rules, Client Scripts, workflows, and Flow Designer for HAM processes
Maintain asset records, stockrooms, and inventory accuracy in alignment with CMDB
Support data imports (CSV/XML), transform maps, and reconciliation of asset records
Perform asset audits, validation, and compliance checks
Handle incidents, service requests, and minor enhancements related to HAM
Configure and support Service Catalog items for hardware requests and fulfillment workflows
Monitor and resolve data issues, duplicate assets, orphan records, and CMDB mismatches




Generate and maintain reports, dashboards, and KPIs for asset tracking and lifecycle management
Coordinate with procurement, logistics, and vendor teams for asset movement and tracking
Configure and maintain HAM processes using UI Policies, Business Rules, and Client Scripts (for form behavior and validations)
Manage asset lifecycle workflows including procurement, stockroom, deployment, and retirement
Perform data validation, reconciliation, and CMDB alignment
Handle incidents and minor enhancements involving scripts, catalog items, and workflows
Build reports and dashboards for asset tracking and compliance
Work with integration feeding asset data (Discovery, import sets, XML/CSV loads)

Skill Requirements
Hands-on experience in:
Basic scripting (Client Scripts, Business Rules)
Service Catalog and workflow configuration
Familiarity with import sets, transform maps, and XML/CSV data loads
Robust understanding of CMDB and asset-to-CI mapping
Experience in ServiceNow HAM / ITAM processes

Other Requirements
Certification: CIS-HAM / ITAM preferred
Knowledge of inventory, procurement workflows
Attention to data accuracy and governance

📌 Track Lead ServiceNow, IT Service Management (Chennai)
🏢 HCL Technologies
📍 Chennai