Senior Administrator - Microsoft Windows, Microsoft Servers RDS, Touch Services

Experience: Not Available to Not Available years

Location: Pune, India

Skills: Windows 10, Windows 11, MS Office Suite, Active Directory, Networking basics, ITSM tools, ServiceNow, Microsoft Certified: Azure Administrator Associate, Itil Foundation Certification

Job Summary
The EUC / FSO Support Engineer is responsible for delivering end-user computing and field services support across enterprise environments, ensuring high service quality, SLA compliance, and seamless user experience. The role combines remote EUC support with onsite/deskside (FSO) activities, focusing on incident resolution, request fulfillment, device lifecycle management, and in office technical assistance for business users across GCC locations.

Key Responsibilities
Provide L1/L2 support for end-user devices (laptops, desktops,



mobile devices)
Troubleshoot Windows OS, Office applications, and enterprise tools
Resolve incidents and service requests within defined SLAs
Support user account management (AD, access issues, basic IAM)
Provide VIP / executive user support where required

Skill Requirements
Windows 10/11, MS Office Suite
Active Directory (basic user/group management)
Endpoint troubleshooting (Dell/HP/Laptops, printers, peripherals)
Networking basics (VPN, connectivity troubleshooting)
ITSM tools (ServiceNow preferred)

Other Requirements
1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)

📌 Senior Administrator Microsoft Windows, Microsoft Servers RDS, T (Pune)
🏢 HCL Technologies
📍 Pune