SME - Program & Project Management

Experience: 3 to 10 years

Location: Noida, India

Skills: Governance, Reporting, Stakeholder coordination, Resource management, Demand management, MS Excel, PowerPoint, SharePoint, ServiceNow, Jira, ITIL, Agile, PMP, PRINCE2, ITIL Foundation, ITIL V4, Scrum Master

Job Summary
Job Description – PMO (Project Management Office) Role Title: PMO Analyst / PMO Lead Location: Chennai / Noida / Bengaluru (Offshore) or Onsite (as required) Engagement: IT Infrastructure / Application / Cloud Programs (Healthcare/Regulated Environment)

Role Overview
We are seeking an experienced PMO qualified to support large-scale IT service delivery programs. The role involves working closely with project managers, delivery leads, and client stakeholders to ensure governance, reporting, and operational efficiency across the program lifecycle.

Key Responsibilities
Governance & Reporting
Drive weekly/monthly governance calls and prepare Minutes of Meeting (MoM)
Publish dashboards covering delivery, risks, dependencies, and KPIs
Track action items, decisions, and escalations

Project & Program Support
Support end-to-end project lifecycle (initiation to closure)
Track milestones, deliverables, and SLA adherence
Ensure adherence to ITIL / Agile / organizational processes

Stakeholder Management
Coordinate with delivery leads, onsite/offshore teams, and client stakeholders
Act as a single point of contact for project coordination topics
Facilitate communication across cross-functional teams

Resource & Demand Management




Track resource onboarding/offboarding and allocation
Support hiring demand tracking (PRFs, interviews, onboarding status)
Maintain resource utilization and forecasting reports

Risk & Compliance Management
Maintain RAID logs (Risks, Assumptions, Issues, Dependencies)
Ensure compliance with customer and regulatory requirements (e.g., J&J; standards)
Track audit requirements and documentation

Financial & Operational Tracking
Assist in effort tracking, billing inputs, and cost tracking
Support financial governance and reporting activities

Required Skills & Experience
3–10 years of experience in PMO / Project Coordination / Delivery Operations
Strong experience in:
Governance & reporting (dashboards, trackers)
Stakeholder coordination
Resource and demand management
Hands-on experience with:
MS Excel, PowerPoint, SharePoint
Tools like ServiceNow / Jira (preferred)
Knowledge of ITIL / Agile methodologies
Excellent communication and documentation skills

Preferred Certifications
PMP / PRINCE2 (optional)
ITIL Foundation / ITIL V4
Scrum Master (good to have)

Key Attributes
Strong coordination and multitasking ability
Detail-oriented and process driven
Ability to work in global (onsite-offshore) delivery model
Experience in regulated environments (Healthcare / Pharma) preferred

Typical Deliverables
Weekly status reports & executive dashboards
RAID logs and governance trackers
Hiring and onboarding status reports
Meeting minutes and action trackers

📌 SME Program & Project Management (Noida)
🏢 HCL Technologies
📍 Noida