Track Lead - ServiceNow, IT Service Management

Experience: 10 to Not Available years

Location: Chennai, India

Skills: Business Rules, Script Includes, XML, JSON, APM, EA modules, CMDB, CSDM, data modeling, analytics, CIS-APM, TOGAF

Job Summary
Track Lead - ServiceNow, IT Service Management 10+ years of experience - Supports ServiceNow Enterprise Architecture / APM modules with focus on data modeling, configuration, and governance using platform scripting and reporting capabilities.

Key Responsibilities
• Maintain application portfolio, technology catalog, and lifecycle data in EA/APM modules
• Configure Business Rules, Script Includes, and data validation logic for EA data integrity
• Support data ingestion using XML/JSON, import sets, and transform maps
• Align EA data with CMDB/CSDM models and service relationships
• Configure dashboards and reports for technology risk, lifecycle, and rationalization insights
• Support architecture governance workflows (approvals, reviews, compliance checks)
• Identify and resolve data inconsistencies across application, CI, and service layers
• Assist in application rationalization, lifecycle management, and technology standardization




• Maintain relationships between applications, services, business capabilities
• Provide inputs for strategic decision-making and platform transformation initiatives
• Maintain EA/APM data using Business Rules and Script Includes for data validation and automation
• Configure dashboards and reports for application portfolio and technology landscape
• Work on data imports and integrations using XML/JSON and import sets
• Align EA data with CMDB using structured models (CSDM)
• Support governance workflows using Flow Designer and approval workflows
• Assist in architecture insights and reporting using platform analytics

Skill Requirements
Hands-on experience with: Business Rules, Script Includes (data processing logic)
• Data import/export using XML/JSON
• Understanding of APM / EA modules in ServiceNow
• Knowledge of CMDB, CSDM, data relationships
• Exposure to data modeling and analytics

Other Requirements
Certification: CIS-APM / EA or TOGAF preferred
• Solid analytical and data interpretation skills
• Experience in enterprise IT landscape analysis

📌 Track Lead ServiceNow, IT Service Management (Chennai)
🏢 HCL Technologies
📍 Chennai