We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. You will serve as the first point of contact for customers and play a vital role in maintaining high customer satisfaction levels.

Key Responsibilities:

- Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner, providing accurate information and assistance.
- Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, and escalate complex issues to higher-level support when necessary.
- Documentation: Record all customer interactions and maintain detailed records in the CRM system, ensuring data accuracy and compliance.
- Product Knowledge: Stay updated on company products, services, and policies, and provide feedback to improve processes and enhance the customer experience.
- Customer Satisfaction: Follow up on unresolved issues,



conduct satisfaction checks, and work towards improving overall customer retention and satisfaction.
- Team Support: Assist team members by sharing insights, supporting process improvements, and ensuring seamless customer service delivery.

Education & Experience:

- Bachelor's degree in any discipline.
- 1-3 years of experience in customer support, customer service, or a related field.

Preferred Qualifications:

- Experience in B2B SaaS or technology companies.
- Familiarity with customer support tools and software.
- Multilingual skills are a plus.

Perks:

- Medical Coverage: Comprehensive health coverage for you and your family.
- Dynamic Work Environment: Opportunity to work in a fast-paced, innovative organization with exposure to new challenges and growth opportunities.
- Learning & Development: Access to training, workshops, and resources to enhance professional skills.

📌 Customer Support Executive (Mumbai)
🏢 Locobuzz
📍 Mumbai