Job Description :

Customer support (compliance, risk, trust & safety )

Job description

Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability

to compose grammatically correct, concise, and accurate written responses in the required

language.

- 2+ years of experience in a customer facing role related to operations, compliance, risk,

trust & safety or a similar space

- Strong communication skills and can explain highly technical topics to technical and non-

technical audiences

- The ability and desire to challenge the status quo and work in a deeply ambiguous space

- Experience using data to propose creative solutions to both tactical and strategic problems

- Creativity when solving problems from a customer perspective and is pragmatic when

solving them

- Deep empathy for entrepreneurs running a business, and are motivated to solve problems

to empower them

- Experience analyzing user feedback patterns and use these insights to drive process and

product improvements

- Experience with complex and sensitive user facing issues relating to privacy, user safety,

fraud, and supportability





- Experience in SQL/Redshift

- Project/Program Management experience

- You possess experience in risk analysis, investigations or risk operations

- You have excellent English communication skills, both written and verbally

- You excel in analytical thinking and problem solving, with experience using data to make

assessments / judgment

- You enjoy working in an in-office environment with strong cross team collaboration and

support

- You are able to prioritize and enjoy working in a quick-moving workplace

- You are humble and have a proven track record for working well across teams and with

external partners

- Flexible for weekend shifts as needed

Preferred qualifications

- Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present

risk

- Knowledge of risk schemes, risk prevention methods, and risk detection tools

- Prior risk experience across multiple industries/verticals

- Experience in a high growth technology company

- Experience working from a queue

📌 Customer Trust and Safety - SME/TL Hyderabad
🏢 2COMs
📍 Hyderabad