Job Description We're Hiring | Product Support Engineer | Pune (Onsite)
Are you passionate about solving technical problems and delivering exceptional customer support? We're looking for a Product Support Engineer to join a dynamic team supporting enterprise SaaS applications.
Location: Pune (Onsite)
Shift: 24x7 Support (Primarily US EST/PST Night Shifts)
Benefits: Both-side cab facility + Night Shift Allowance
What We're Looking For:
✔️ 2+ years of experience in Technical Support / Product Support / Software Support (SaaS preferred)
✔️ Experience supporting customer-facing applications
✔️ Hands-on experience with:
SSO & Access Management
SaaS & Cloud Computing
FTP & SMTP
HTML
✔️ Experience with ticketing/CRM tools (Salesforce preferred)
✔️ Solid troubleshooting and analytical skills
✔️ Excellent written and verbal communication
✔️ Willingness to work in US night shifts
If you enjoy troubleshooting complex technical issues and providing world-class customer support, we'd love to connect!
Interested candidates can share their updated resume via DM or email.

📌 Support & Product Specialist (Pune Division)
🏢 Recro
📍 Pune Division