05 Aug
|
HCL Technologies
|
Nagpur
05 Aug
HCL Technologies
Nagpur
Shift Lead (Support & Operations)
Experience: Not Available to Not Available years
Location: Nagpur, India
Key Responsibilities
• To ensure that calls/ chats are addressed within agreed SLAs
• To maintain attendance, leave reports, breaks & shift rosters
• To perform adhoc analyses, SIP activities and infrastructure management
• To resolve escalations in a timely manner adhering to the process and quality compliance
• To ensure positive customer satisfaction and feedback
• To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
📌 Shift Lead (Support & Operations) (Nagpur)
🏢 HCL Technologies
📍 Nagpur