Associate Solutions Architect II

Experience: 2 to 4 years

Location: Hyderabad, Telangana, India

Skills: SQL, Gainsight Admin, Customer Success practices, SaaS platform, solution configuration, problem-solving, cross-functional collaboration, training

About This Role:
We’re looking for a full time Associate Solutions Architect to join our Professional Services team reporting to the Manager. This role is a hybrid role based out of our Hyderabad location. In this role, you’ll play a key role in driving customer success and value realization for Gainsight customers by onboarding, integrating, and configuring solutions based on their requirements while delivering training and documentation. This is a great opportunity for someone who thrives in a customer-centric, fast-paced environment and enjoys working cross-functionally with teams like Customer Success, Product, and client project teams. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving.

What You'll Do:
• Play a key role in helping Gainsight customers onboard, integrate, and achieve meaningful value from the platform
• Understand customer requirements and translate them into effective solution configurations
• Provide training and documentation to support adoption and long-term success
• Thrive in a customer-centric, fast-paced setting
• Collaborate cross-functionally with Customer Success, Product, and client project teams
• Demonstrate strong skills in solution configuration, customer communication, and proactive problem-solving
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:




Ideally 2-4 years of experience in customer-facing technical roles (preferably on a SaaS platform)
Experience working with complex, multi-divisional, and multi-geographical customers, primarily US-based clients
Strong SQL skills along with excellent communication abilities
Demonstrated executive presence with the ability to communicate effectively with stakeholders at different levels
Ability to bring structure to ambiguous situations and design effective processes
Action-oriented mindset with strong prioritization skills while managing multiple tasks simultaneously
Passion for technology and AI-driven solutions, with enthusiasm for working in a fast-growing SaaS environment
Experience collaborating with cross-functional teams such as Support, Professional Services, Product, and Marketing
Nice-to-have skills: Gainsight Admin experience would be an added advantage. Preferred to have a solid understanding of Customer Success practices and hands-on experience with the Customer lifecycle within a SaaS platform.

Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community,



and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons.

Our Compensation and Benefits:
At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values:
We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities:
From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos:
No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected]. If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.

📌 Associate Solutions Architect II (Secunderabad)
🏢 Gainsight Software
📍 Secunderabad