Administrator - Desk Side Services, AMT Asset Management Software

Experience: 4 to 5 years

Location: Bangalore, India

Skills: Windows system administration, Unix/Linux, RedHat, Ubuntu, LAN, WAN, VLAN, VMware, virtualization technologies, smartphone configuration, ServiceNow, multitasking, organizational skills, scripting, AI skills

Job Summary
As an IT Support Analyst, you will provide Tier 1 and Tier 2 technical support to Qualcomm employees, ensuring smooth operation of IT services across desktops, laptops, mobile devices, and lab equipment. Your role involves managing service requests, resolving hardware/software issues, and contributing to service standardization efforts.

Key Responsibilities
• Address daily IT service requests and incidents.
• Troubleshoot hardware/software issues on Windows and Linux systems.
• Support IT asset relocations within buildings and labs.
• Perform technology refreshes in line with Qualcomm standards.
• Ticket Management
• Manage and resolve tickets using ServiceNow.
• Ensure timely customer communication and resolution within SLA timelines.
• Maintain detailed documentation of issues and resolutions.
• Mobile Device Support




• Configure and troubleshoot Android and iOS smartphones.
• On-Call & Walkup Support
• Participate in after-hours on-call rotations and provide 24/7 DFS support as needed.
• Assist walk-in users at the IT Support Center with prompt issue resolution.
• Collaboration & Standardization
• Work collaboratively with IT team members and cross-functional service teams.
• Develop and maintain knowledge base articles and SOPs.
• Support critical issue resolution and lab software debugging.
Skill Requirements
4–5 years of hands-on experience in IT operations and support.
• Proficiency in Windows system administration.
• Working knowledge of Unix/Linux (RedHat, Ubuntu).
• Understanding of LAN/WAN/VLAN networking concepts.
• Familiarity with VMware and virtualization technologies.
• Experience with smartphone configuration and troubleshooting.
• Robust multitasking, organizational, and communication skills.
• Exposure to scripting and AI skills.
Other Requirements
Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or Information Technology.

📌 Administrator Desk Side Services, AMT Asset Management Software (Bengaluru)
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