Shift Lead - English, Arabic, Microsoft Windows

Experience: Not Available to Not Available years

Location: Noida, India

Skills: English

Job Summary
Attrition demand against Akash Koul 51914165

SD – JD
• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain professional decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office
• 24*7 shifts
• Rotational shifts and week offs

Key Responsibilities
Attrition demand against Akash Koul 51914165

SD – JD




• Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
• Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
• Coordination with internal and global teams.
• Maintain skilled decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office
• 24*7 shifts
• Rotational shifts and week offs

Skill Requirements
Answer calls/chat/email or other mediums in relevance to Client specific needs.
Other Requirements
Primary Skills: English

📌 Shift Lead English, Arabic, Microsoft Windows (Noida)
🏢 HCL Technologies
📍 Noida