Job Summary
ServiceNow Functional Consultant – L2, Provides execution and support capacity for functional configuration, testing, and documentation activities during ITOM implementation
Key Responsibilities
Support configuration activities under guidance of L3 consultants
• Assist with testing, validation, and documentation
• Support UAT execution and defect tracking
• Assist in preparation of training materials and handover documentation
Skill Requirements
Working knowledge of ServiceNow ITOM modules
• Experience supporting configuration and testing activities
• Robust documentation skills